Privacy Policy

1. Consent

By using our website and platform, you hereby consent to this Privacy Policy and agree to its terms. If you contact us directly or register as a candidate or employer, we may receive additional information about you as described below.

2. Information We Collect

From Candidates (via WhatsApp)

• Full name, ID number, and contact details (phone number, email)
• Skills, qualifications, and work experience
• Location information
• WhatsApp interaction data (messages, responses, timestamps)

From Employers

• Company name, registration details, and contact information
• Hiring requirements and job specifications
• Account credentials and usage data

From Website Visitors

• Contact form submissions (name, email, company, message)
• Basic usage data (pages visited, browser type, device information)

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Match candidates with suitable job opportunities
• Facilitate interview scheduling and communication via WhatsApp
• Verify candidate identity and qualifications
• Provide, operate, and maintain our website and platform
• Improve, personalise, and expand our services
• Understand and analyse how you use our platform
• Develop new products, services, features, and functionality
• Respond to enquiries submitted through our contact form
• Send you updates and other information relating to our services
• Find and prevent fraud
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

• Your consent — you have given us permission to process your data for a specific purpose
• Performance of a contract — processing is necessary for services you have requested
• Legitimate business interests — to improve our services and communicate with you
• Legal compliance — to fulfil our obligations under South African law

5. Data Sharing

We may share your information with:

• Employers — candidate profiles are shared with businesses for recruitment purposes
• Service providers — trusted third parties who help us operate our platform (e.g., hosting, email services, WhatsApp Business API providers)
• Legal authorities — when required by law or to protect our rights

We do not sell your personal information to third parties. Tsamma's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of any third-party services for more detailed information.

6. Log Files

Tsamma follows a standard procedure of using log files. These files log visitors when they visit our website. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose is for analysing trends, administering the site, and gathering demographic information.

7. Cookies

Like most websites, Tsamma may use cookies to store information including visitors' preferences and the pages on the website that the visitor accessed. These cookies are used to optimise your experience by customising web page content based on your browser type and/or other information.

Our website primarily uses essential cookies to ensure proper functionality. We do not currently use tracking or advertising cookies. You can choose to disable cookies through your individual browser options.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. WhatsApp communications are end-to-end encrypted by the WhatsApp platform.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time by contacting us.

10. Your Rights

Under POPIA, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw your consent at any time
• Lodge a complaint with the Information Regulator

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We advise you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.